Do you ship worldwide?
Yes! Postage costs are calculated at checkout.
Why has my order not been dispatched yet?
My business is run completely independently, and I pack orders every day to keep up with things! I try my best to dispatch within 3 days of ordering (orders do frequently get dispatched the day after ordering). During particularly busy periods, it may take around a week for your order to be sent out, so I have a 14 day limit in case of unforeseen circumstances. Unfortunately, I cannot work at the speed of big corporations as it’s just me - your patience is so appreciated! Sometimes dispatch emails get sent to junk / spam folders but you’re welcome to check with me whether your order has been shipped, just send your order number and query to firstname.lastname@example.org and I will get back to you ASAP!
Can I change my address?
If you have put an incorrect shipping address, you must email me immediately, before your order is dispatched so that I can change it. I cannot refund an order if it’s been lost due to an incorrect address.
I need my order urgently! Can you prioritise it?
If you’re ordering for a birthday, or need it by a specific date, then please contact me with the details. I will try my best to accommodate your request and ship it out as quickly as possible, but once I have dispatched it, I cannot control how quickly Royal Mail deliver it to you. Ordering well in advance is highly recommended in these circumstances!
Will I be charged customs?
From January 1, 2021, goods outside the UK with a value up to (and including) £135 that have been sold directly to customers in Great Britain (England, Scotland and Wales) will have VAT charged by the seller at the point of sale. This means a 20 per cent VAT charge will be collected.
Goods outside the UK and EU sold directly to customers in Northern Ireland and with a value up to and including £135 will also have VAT charged.
If the value of a package is over £135, normal VAT and customs rules will apply in Great Britain if the goods came from outside the UK - and in Northern Ireland if the items were from outside the UK and EU. Customs charges vary but can be as much as an extra 25 per cent of the value of the package.
Can you write a gift message in my order?
Of course! Just pop the message in the order notes when checking out, and I will handwrite it to send with the order.
Is your packaging eco-friendly?
All of my packaging is recyclable and biodegradable, the large majority is also compostable, reusable and made from recycled materials!
Are your products ethically produced?
Yes! All of my products have been ethically manufactured.
Do you sell wholesale?
Yes! Please email me email@example.com to enquire.
All of my artwork is automatically protected under UK Copyright laws. This includes: copying my work, distributing copies of it, whether free of charge or for sale, making an adaptation of my work, putting it on the internet - Taken from GOV.UK. Please respect me and my designs, it is illegal to steal intellectual property, and can be a very stressful experience for small, independent creators like myself - if you see anyone doing this, I'd really appreciate you letting me know via email firstname.lastname@example.org so I can take action. Thank you!