SHIPPING AND RETURNS
- All products will be dispatched within 14 working days of purchase via 1st class Royal Mail. Items cannot be refunded or exchanged once they have been shipped.
- Please do not leave any postage information in the order notes. It is not possible to pass this information along to the postal service
International Orders - if you are ordering from outside the UK please read the following information carefully. For shipping to US, Canada, Mexico, Brazil and Australia it can take some time to pass through customs… please allow up to 4 weeks for your order to arrive.
- If an item is left in a postal depot unclaimed for too long it will be returned to the UK.
- BeeIllustrates is not responsible if orders are returned to sender due to incorrect / incomplete addresses, or for items that go unclaimed at the depot.
- If orders are returned to sender, the international postage cost will be charged to resend the item to you.
- Please order well in advance for gifts and events to avoid disappointment, there is no way to speed up the shipping / customs process, so best to be as organised as possible, especially around busy times!
Customs Charges / Import Duty - Items may be subject to additional customs charges / import taxes - this varies by product & country, please check with your local customs agency. These fees are not included in the price or P&P and must be covered by the customer. Please be aware of this before placing any orders.
Refunds/Replacements will only be accepted in cases of faulty items. Please contact @beeillustrates via instagram DM or email (firstname.lastname@example.org) with your order number and images of your faulty item in order to resolve the issue.
Thanks for buying,
Feel free to get in touch via email@example.com if you need assistance, or have any queries!