SHIPPING AND RETURNS
EU AND NI SHIPPING CURRENTLY UNAVAILABLE :(Due to new GPSR safety regulations, shipping to Europe and Northern Ireland is unavailable right now.
Hopefully this is temporary - please check back soon for updates!
Shipping Information
- All prints will be dispatched within 3 working days of purchase via DPD next day delivery, or 1st class Royal Mail depending on availability. Items cannot be refunded or exchanged once they have been shipped.
- Please do not leave any postage information in the order notes. It is not possible to pass this information along to the postal service
International Orders - if you are ordering from outside the UK please read the following information carefully. For shipping to US, Canada, Mexico, Brazil and Australia it can take some time for items to pass through customs.
- If an item is left in a postal depot unclaimed for too long it will be returned to the UK.
- BeeIllustrates is not responsible if orders are returned to sender due to incorrect / incomplete addresses, or for items that go unclaimed at the depot.
- If orders are returned to sender, the international postage cost will be charged to resend the item to you.
- Please order well in advance for gifts and events to avoid disappointment, there is no way to speed up the shipping / customs process, so best to be as organised as possible, especially around busy times!
Customs Charges / Import Duty - Items may be subject to additional customs charges / import taxes - this varies by product & country, please check with your local customs agency. These fees are not included in the price or P&P and must be covered by the customer. Please be aware of this before placing any orders.
Royal Mail will not class an International Standard order as lost until at least 6 weeks from the dispatch date - please allow that time to pass before reaching out. It’s rare that an order gets lost, but please don't hesitate to get in touch - an investigation will be opened for you.
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Refunds/Replacements will only be accepted in cases of faulty items. Please fill out a contact form with your order number and images of your faulty item in order to resolve the issue.
Thanks for buying,
B x
Feel free to get in touch via this contact form if you need assistance, or have any queries!